Direct Local Websites
Terms and Conditions

Disclaimer

Agreement to these of Terms and Conditions constitute a legally binding agreement made between

(……………………………………………………………………………………………………………………………………………….), whether personally or on behalf of an entity, and Direct Local Websites

1.Our Promise to you for the Website Design

1. Direct Local Websites  will complete all work agreed for the quotation price with these terms & conditions in mind; these terms & conditions will not change unless both parties’ consent in writing.
2. All build times are based around the size and complexity of your website, we will always give you a build time in our quote we estimate for each website build for the x amount of pages.
3. All quotations that are given to you are valid for 30 days, from the date of the quote.
4. We will be helpful and happy to answer any questions you may have along the process. We will design and build the website to our highest quality. We will work in conjunction closely with you and keep you updated throughout all stages.

We will keep in contact with you regularly regarding content along with a preview of how your website is looking midterm. We will send you a secure staging link to your website regularly and before approval.

5. We can provide text, images, if you have none of this available
6. Once we have given you a start date providing you have sent all website material that we need, we will commence the start of the website build. However, if these terms have not been met this can hinder you build time and potential put you behind another client’s website design.
7. Direct Local Websites will charge for any extra pages to be added, if it is more than what was quoted for.
8. Direct Local Websites will charge for Photography if needed for the website at our hourly rate £20p/h (minimum 3 hours)
9. Direct Local Websites will charge for any GDPR Policy / Privacy Policy if you do not have one.

You MUST have a GDPR Policy by law – https://www.gov.uk/data-protection we suggest you write your own GDPR policy

2.What we expect from you for the website design

1. If you have content for the website, text, images, logo, please send in the correct file format. (.doc, powerpoint, png, jpeg)
2. If you do not give us the correct information in the correct times, your website may be put on hold. Then restarted when we can fit it back in.
3. Legal documents such as (GDPR, Privacy Policy)

Disclaimer This message is intended only for the use of the individual or entity to which it is addressed. It is not to be

disclosed to anyone other than the addressee and may contain information which is confidential and legally

privileged. If you have received this communication in error, please preserve its confidentiality, notify us immediately

by telephone or e-mail and destroy the original. Any copying or dissemination of this communication is unauthorised.

Email communications are not secure and therefore Direct Local Websites does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Direct Local Websites. Direct Local Websites Terms & Conditions.

Direct Local Websites promise to the Customer.

3. Any additional pages that you may want added to your website will result in a new quote.
4. We expect you to stay in the required guidelines throughout the website build.
5. If we are helping with social media accounts, we except you to give us access to login details.
6. If we are re-designing your website and want to use the same platform, we will require your login details
7. We request that you search for your own payment gateway to use for your online ecommerce website. (If applicable)

3.Our promise to you for Website Hosting Website Hosting (if applicable)

1. Our Website  Hosting servers will deliver a near 100% connection service at all time. However, on the very rare occasion updates to our servers could cause your website to go down for an unspecified time and will be up and running as fast as possible.

But there is no liability on us if this does happen.

We will give and hold your domain name registration, along with giving you backend access, unlimited bandwidth, unlimited memory, free domain transfers, unlimited cloud back up and storage and SSL certification.

2. We promise to give you 1 free month’s website hosting from when the website goes live with our hosting servers.
3. If you have chosen our Premium Hosting Package, after 12 months you will then qualify for your two additional pages added each year at any time if you wish.

4.What we expect from you for website Hosting

1. We expect all your updates to be sent via email
2. We expect you to tell us which domain name you want us to work with
3. Cancellation we expect you to tell us when you do not want to use our service any more this must be requested by email and 14 days in advanced.

5.Our Promise to you for SEO SEO (if applicable)

1. We will give you a monthly report of the result of your website ranking and each keyword. Our promise to you is to get your website ranking as high as possible on Google within the fastest time possible.

We will also research your competitors and offer keywords based on the research we will do for your business.

6.What we expect from you for SEO

1. We expect you to tell us who you want to compete with
2. We expect back end access to your website, for on-site seo and health check if not already with us.

Legalities

1. We are GDPR Compliant
2. If you use any outside companies for Website Content, you are governed by their own Terms and Conditions and Guarantees.
3. We are not responsible for any legal documents that have not been produced by MC Designs on any websites we design for our clients or customers
4. You can see our GDPR Policy on the website.
5. If you wish to cancel you have a 14 day cooling period to change your mind, but you must let us know, if we do not hear from you the work will start from the 15th day if you cancel after this you will be charged for work done on your website.
6. If we fail to produce the website on time, and you have complied with all of our Terms and Conditions and given us everything on the original time frame, we will give you the website for free.
7. If you do not give us the correct information in the correct times, your website may be put on hold. Then restarted when we can fit it back in.

Third Parties

1. The site may contain links to websites or applications operated by third parties. We do not have any influence or control over any such third-party websites or applications or third-party operator. We are not responsible for and do not endorse any third-party websites or applications or their availability or content. I.e. Social Media Platforms, 20i.com, SEMrush.

Pricing & Payment

1. The Payment for Website design can be settled in two ways: All money upfront or monthly installments.
2. No work will start until a deposit of £79 has been settled or your GoCardless account has been set up.
3. If you opt for the monthly payment plan, all payments will be set up by GoCardless.
4. Payments will be spread over a set period of time, depending on the size of your website.
5. The initial deposit is amount will be non-refundable in the event of cancellation, unless we are unable to complete your website as per the agreed-upon specifications.
6. Once the final payment has been made,  the website will be handed over to you and all associated rights will be transferred.

1. Quote Validity: Your quoted price for web design services is valid for a period of 90 days from the date of issue.
2. Payment Plan Agreement: Payment plans are available upon initial consultation and must be facilitated through our direct debit provider, GoCardless.
3. Legal Commitment: By agreeing to a staggered payment plan, you are legally bound to complete the payment schedule as outlined in the original quote.
4. Direct Debit Setup: You are required to establish your direct debit mandate within five (5) working days following the receipt of an email from Direct Local containing a link to our secure payment gateway.
5. Ownership Transfer: Full ownership of your website will be granted once all payments have been received in full.
6. Cancellation Policy: We do not accept any cancellation requests with exceptions only being made in cases of death or bankruptcy.
7. Debt Liability Disclaimer: Direct Local holds no responsibility for any debts incurred during the development process, as this document confirms your agreement to our terms and conditions on commencement.
8. Project Continuity Requirement: Upon initiation, project completion is mandatory, typically requiring 4-8 weeks contingent upon timely receipt of content from you.
9. Default Consequences: Failure to adhere to the stipulated payment terms may result in referring your account or company details to our debt recovery agency, Kings Ransom, which will seek full settlement including any late fees and associated costs.

Website Hosting payment

1. All Website hosting will be set up as a Direct Debit via GoCardless / Standing order, or from within our account
2. Failure to pay on your set date will result in your website becoming temporarily down until funds have been paid up to date and a re-connection fee of £20.

SEO Payments

1. SEO Payment must be set up on the day of agreement of this contract by direct debit or standing order in order for us to proceed with your campaign.

Site Agreement

1. We guarantee that the Site will be secure from bug or viruses when we give you your website.
2. We are not responsible for any bugs or viruses if you have backend access.
3. We can reset the website back to normal for free once a year. Any more times will incur a charge of £20.

Termination

1. You can pay the 50% upfront and if you cancel within 14 days, we will give your money back. If you cancel after the 14-day cooling off period, you will lose all or part of your money depending on how much work we have done on it

Complaints

1. If you wish to complain about anything or you are not happy with the outcome, please contact me at info@directlocalwebsites.co.uk.